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Warranty

Mattress Warranty

Grassberry Mattress offers different warranty periods based on your mattress model. Grassberry Mattress covers warranty against manufacturing defects in workmanship and material (Excluding fabric cover, label, stitching) where Grassberry mattress will service or replaces your defective mattress.

Warranty period details are provided below:

  • Green Latex - 15 years warranty
  • Spine Care - 10 years warranty
  • Honeymoon - 10 years warranty
  • Sweet Sixteen - 10 years warranty
  • Kinder Fresh - 7 years warranty
  • Beauty Sleep - 7 years warranty

To gain your Warranty

To get benefit from this warranty keep your purchase invoice and warranty card.

Grassberry Mattress Limited Warranty covers

  • Mattress shrinkage, sagging in length, width and height is more than one inch(1”)
  • Splitting and bonding in the foam material

Grassberry Mattress Limited Warranty does not cover

  • Damage due to mishandling, overheating, moisture, and other improper care and usage of the mattress.
  • Any stain, soiling, ironing, and pouring any liquids on fabric or if you kept a mattress in the tilt position.
  • For any zipper on the outer cover of the mattress.
  • Less than one inch of sagging of the mattress.
  • If you cause any physical damage to the foam or pocketed spring mattress.
  • If any damage is caused by animals, rodents, or children.
  • Natural aromas from foam, cotton, or other materials.
  • Regarding the natural defects, the decision and warranty applicability will be finalized by the company.
  • A defective mattress will be replaced or serviced free of cost if the mattress satisfies the warranty terms provided by the company.

To replace defected Grassberry mattress or for any claim related queries, please mail us along with the following details:

  • Customer's first and last name, order number (as same as while ordering), Invoice number, and invoice date.
  • Description About defect briefly.
  • Defect's photo or short video documents as evidence.
  • Invoice and Warranty card of purchase as soft copy.

Grassberry will respond to your request on receipt of your email within 15 working days.

Grassberry Accessories Warranty

Mattress Topper - 2 Years

Pillows:

  • Princess soft- Microfiber pillow - 6 months warranty
  • Baby soft-Memory Pillow - 1 years warranty
  • Natural Latex plus Pillow - 2 years warranty
  • Neck Guard Latex Pillow - 2 years warranty
  • Neck Guard Memory Pillow - 1 years warranty

To gain your Warranty

To get benefit from this warranty keep your purchase invoice and warranty card.

Warranty covers

Manufacturing defect due to faulty workmanship or materials.

Warranty does not cover

Exclusions from the Warranty include:

  • Physical damage to the pillow structure in any form of burns, cuts, tears, liquid spills, or stains.
  • Commercial damage caused by a hotel or store.
  • Stitching.
  • Mould, dirt, or smell resulting from poor mattress protector care.
  • Wear and tear resulting from undue care.

Washable:

  • Mattress Protector
  • Fitted Bedsheet and Pillow Cover

Washing Instructions:

  • Hand wash in lukewarm water
  • Preferably use a mild detergent.
  • Avoid Machine wash.
  • Do not bleach.
  • Do not tumble dry instead dry flat on a line.
  • Iron at medium temperature.
  • Dry cleaning is not recommended.
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