Grassberry Mattress offers different warranty period based upon your mattress model.
Grassberry Mattress covers warranty against manufacturing defects in workmanship and material (Excluding fabric cover, label, stitching) where Grassberry mattress will service or replaces your defective mattress.
Warranty period details are provided below:
- Green Latex - 15 years warranty
- Honeymoon - 10 years warranty
- Sweet Sixteen - 7 years warranty
- Spine Care - 7 years warranty
- Beauty Sleep - 5 years warranty
- Kinder Fresh - 5 years warranty
To gain your Warranty
To get benefit from this warranty keep your purchase invoice and warranty card.
Grassberry Mattress Limited Warranty covers
- Mattress shrinkage, sagging in length, width and height is more than one inch(1”)
- Splitting and bonding in the foam material
Grassberry Mattress Limited Warranty does not cover
- Damage due to mishandling, overheating, moisture and other improper care and usage of mattress.
- Any stain, soiling, ironing, and pouring any liquids on fabric or if you kept mattress in tilt position.
- For any zipper on the outer cover of the mattress
- Less than one inch of sagging of mattress
- If you caused any physical damage to the foam and spring mattress
- If any damage caused by animals, rodents or children.
- Natural aromas from foam, cotton, or other materials.
- Regarding the natural defects, decision and warranty applicability will be finalized by the company.
- Defective mattress will be replaced or serviced at free of cost, if the mattress satisfies the warranty terms provided by the company.
To replace defected Grassberry mattress or for any claim related queries, please mail us along with the following details:
- Customer's first and last name , order number (as same as while ordering) ,Invoice number and Invoice date.
- Description about defect briefly
- Defect's photo or short video documents as evidence.
- Invoice and Warranty card of purchase as soft copy.
Grassberry will respond to your request on receipt of your email within 7 business days.
Grassberry Accessories Warranty
- Baby soft-Memory Pillow - 2 years warranty
- Angel-Natural Latex Pillow - 4 years warranty
- Neck Guard Pillow - 4 years warranty
- Princess soft pillow - 1 years warranty
Travel Bed - 3 Years
Mattress Topper - 3 Years
To gain your Warranty
To get benefit from this warranty keep your purchase invoice and warranty card
Manufacturing defect due to faulty workmanship or materials.
Warranty does not cover
Exclusions from the Warranty include:
- Physical damage to the pillow structure in any form of burns, cuts, tears, liquid spills, or stains.
- Commercial damage caused by hotel or store.
- Mould, dirt or smell resulting from poor mattress protector care.
- Wear and tear resulting from undue care
- Bed Protector
- Bed Spread and Pillow Cover
- Handwash in lukewarm water
- Preferably use a mild detergent
- Avoid Machine wash
- Do not bleach
- Do not tumble dry instead dry flat on a line
- Iron at medium temperature
- Dry cleaning not recommended